Last updated: August 2026. How cancellations, renewals, top-ups and refunds work for Justis AI subscriptions.
Related: Terms of Service · Privacy Policy
Cancel anytime and keep full access until the end of the period you paid for. Fees are non-refundable — no full, partial or prorated refunds. The only exception is a duplicate charge or billing error on our side, reported to help@askjustis.com within 24 hours of the charge.
Justis AI is a software subscription for legal professionals. Fees are for access to the platform and its AI features for the billing period you choose. They are not fees for legal services, legal advice, or any professional outcome, and no refund arises from how you choose to use, or not use, the software during a period you have paid for. Your use of the platform must at all times comply with applicable law, professional-conduct rules, and our Terms of Service.
You can cancel anytime from Account → Subscription, or by writing to help@askjustis.com. Cancellation stops the next renewal; it does not end the current period. You keep full access to your plan until the end of the billing period you have already paid for, and your account then moves to the Free plan. Your matters, documents and chats are not deleted on cancellation, and any top-up credits you purchased stay on your account.
Fees are non-refundable. Once a billing period has started, no refund — full, partial or prorated — is entertained for that period, including where you cancel mid-period, stop using the service, use less than your allowance, or are dissatisfied with AI output (which our Terms require you to verify before relying on). Trials and the Free plan cost nothing and can be abandoned at any time.
A refund request is entertained only for a duplicate charge or a clear billing error on our side — for example, being charged twice for the same period, or charged after a confirmed cancellation took effect. You must report the error to help@askjustis.com within one (1) day (24 hours) of the charge, with the transaction reference. We evaluate such requests within 7 business days, and an approved refund is processed to the original payment method within 14 days of approval. Requests raised after the 24-hour window, or for anything other than a billing error, are not entertained.
Top-up credit packs are one-time purchases and are non-refundable once the payment is captured, whether or not the credits have been used. Unused top-up credits do not expire and remain on your account across plan changes and cancellations. A top-up payment that fails or is abandoned at checkout is never charged; if a captured top-up payment does not reflect as credits on your account, report it under Section 4.
You can upgrade or downgrade at any time from Account → Subscription. Upgrades take effect immediately and are charged at the new plan's price. Downgrades take effect at the end of the current billing period — you keep the plan you paid for until then, and no refund or credit is issued for the difference. Moving to the Free plan is a cancellation and follows Section 2.
If a renewal payment fails, our payment provider retries it and your plan stays active for a short grace period so a card issue does not lock you out of your matters. If payment is not completed within the grace period, your account moves to the Free plan. No refund arises from a failed or partial renewal.
If we suspend or terminate your access for a breach of our Terms of Service — including unlawful use, misuse of the platform, or non-payment — no refund is issued for any unused portion of the billing period, as stated in the Terms.
If you believe a charge is wrong, contact us first at help@askjustis.com — a billing error we confirm is refunded under Section 4 faster than any dispute process. Initiating a chargeback for a valid charge is a breach of our Terms and permits suspension of the account while the dispute is open.
We may update this policy as the product and pricing evolve. Material changes will be notified in-product or by email with reasonable advance notice, and apply from the next billing period. The version published at askjustis.com/refund-policy is the current one.
For anything about cancellations, billing or refunds, write to help@askjustis.com. See also our Terms of Service and Privacy Policy.